Política de reembolso

We do not offer returns, but we do offer refunds in certain cases. General refunds must be requested within 48 hours of purchase. To be eligible for a refund, your item must be defective or damaged. You will also need the receipt or proof of purchase.

These refunds only apply if the refund is requested within 14 days after delivery. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund was approved, please contact us.

To request a refund, you can contact us at customer-service@oxyfit.store.

Shipping Responsibility & Delivery Issues

ONCE PACKAGES ARE HANDED OVER TO OUR SHIPPING CARRIER, WE ARE NOT RESPONSIBLE FOR THEM. The responsibility for the package is shared between the customer and the shipping carrier (USPS or other international carriers).

If you have any complaints or issues with the delivery of your package, please contact your local USPS customer service provider or the relevant shipping carrier.

It is the customer’s responsibility to ensure the correct shipping address is provided, including apartment/unit numbers if applicable. We are not responsible or liable for lost or stolen packages. We also have no control over items stuck in transit, so customers must resolve issues directly with the shipping carrier.

If an order is returned to us by USPS or another carrier for any reason, you are financially responsible for any additional shipping costs associated with reshipping your order.

Delayed or Undelivered Orders

If, for any reason, you do not receive your package within 30 days of shipment due to a carrier-related issue, we will issue a refund upon request.

However, if the order is undeliverable due to an incorrect or incomplete address provided at checkout, we are not responsible for the failed delivery and reserve the right to deny a refund request.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exchanges

The fastest way to receive the correct item is to request a refund for the original item (if eligible) and then place a new order separately for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.

To qualify, your item must be unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.