Política de reembolso
EU & INTERNATIONAL RETURN & REFUND POLICY
This policy applies to orders shipped to the European Union, the United Kingdom,
and all countries outside the United States and Canada.
1. YOUR 14-DAY RIGHT TO CANCEL
If you are in the EU or UK, you can cancel your order for any reason within 14 days
of receiving it — no reason needed. To cancel, email info@oxyfit.com with your order
number before the 14 days are up.
2. RETURNING THE ITEM
After you tell us you're cancelling, send the item back within 14 days. You cover the
return shipping cost. We'll give you the return address when you contact us. Keep your
tracking number — you'll need it as proof of postage.
3. WHEN YOU GET YOUR REFUND
We refund you once we receive the item back, or once you show proof you've shipped it —
whichever comes first. Refunds go to your original payment method within 14 days of that
point.
4. WHAT WE REFUND
We refund the full price of the item plus the original standard delivery you paid. If you
chose a paid shipping upgrade, we refund the standard rate, not the upgrade. If an item
comes back used beyond what's needed to check it, we may reduce the refund to reflect the
lost value.
5. HYGIENE PRODUCTS — CANNOT BE RETURNED ONCE OPENED
For health and hygiene reasons, the products below can only be returned if they are
unopened with the seal intact. Once opened or used, they cannot be returned or refunded
(this does not affect faulty items — see section 6):
Breath Trainer, Training Mask, Mouth Tape, Jaw Toner, Jaw Trainer AIR 2.0, Mouth Guard,
Nasal Strips, Ear Plugs, Swimming Glasses, Thermal Face Guard, Balaclava.
6. FAULTY, DAMAGED, OR WRONG ITEMS
If your item arrives faulty, damaged, or isn't what you ordered, we fix it at no cost to
you. Email info@oxyfit.com within 14 days of delivery with a photo. We'll send a free
replacement or a full refund, including shipping. Your legal guarantee covers faults for
up to 2 years from delivery.
7. LOST OR UNDELIVERED ORDERS
If your order doesn't arrive within 30 days and tracking shows it didn't reach you,
contact us and we'll make it right. This doesn't apply if the address you gave was wrong
or incomplete. We recommend adding Shipping Protection at checkout to cover loss or theft
in transit.
8. EXCHANGES
We don't process direct exchanges. Request a refund for the original item and place a new
order for what you want instead.
9. WRONG OR INCOMPLETE ADDRESS
You are responsible for giving us a correct, complete shipping address at checkout.
If a package fails to deliver or is returned because the address was wrong or
incomplete, this is not covered by our delivery guarantee or by Shipping Protection —
those cover carrier issues, not address mistakes.
Two options if this happens:
• Resend it — a flat $15 redelivery fee applies. For oversized or remote-area orders
where the actual reshipping cost is higher, we'll confirm the amount with you first.
If your order hasn't shipped yet, email info@oxyfit.com right away — we can usually
correct the address for free before it leaves.
Questions? info@oxyfit.com
RETURN & REFUND POLICY (UNITED STATES & CANADA)
1. 30-DAY RETURNS
You can request a return within 30 days of delivery on eligible items. Email
info@oxyfit.com with your order number to start.
2. HYGIENE PRODUCTS — FINAL SALE
For health and hygiene reasons, these products are final sale and cannot be returned once
opened or used: Breath Trainer, Training Mask, Mouth Tape, Jaw Toner, Jaw Trainer AIR 2.0,
Mouth Guard, Nasal Strips, Ear Plugs, Swimming Glasses, Thermal Face Guard, Balaclava,
Compression Socks, and worn apparel. (This does not affect faulty items — see section 5.)
3. CHANGED YOUR MIND?
For eligible items that are unused and in original condition, you can return within 30
days. You cover the return shipping. We'll offer store credit or an exchange first; if you
prefer a refund to your original payment, we deduct the return shipping cost. We issue it
once we receive the item back or you show proof you've shipped it.
4. FAULTY, DAMAGED, OR WRONG ITEMS
If your item arrives faulty, damaged, defective, or isn't what you ordered, we make it
right at no cost to you. Email info@oxyfit.com within 30 days with a photo. We'll send a
free replacement or a full refund — no return needed.
5. LOST OR UNDELIVERED ORDERS
Once your package is handed to the carrier, delivery is in their hands — for tracking or
delivery issues, contact the carrier directly. We are not liable for packages reported
lost or stolen unless you added Shipping Protection at checkout, which we strongly
recommend. If your order hasn't arrived within 30 days and tracking shows it never reached
you, contact us and we'll help — this does not apply to wrong or incomplete addresses.
6. REFUND TIMING
Approved refunds are processed to your original payment method within 10 business days.
Your bank may take additional time. If it's been over 15 business days, email
info@oxyfit.com.
7. EXCHANGES
We don't process direct exchanges. Request a refund and place a new order.
8. WRONG ADDRESS (customer's mistake)
• Customer entered the wrong / incomplete address and the package is lost or sent back
→ it's THEIR responsibility, not ours. Shipping Protection does NOT cover this.
• Offer option:
Resend order for a flat $15 fee.
Resend order for a flat $15 fee.
For oversized or remote-area orders
where the actual reshipping cost is higher, we'll confirm the amount with you first.
• Order hasn't shipped yet? → try to fix the address for free, fast.
Questions? info@oxyfit.com